It would be an understatement to say that recent pandemic-related events have had an unparalleled impact on consumers and businesses alike. As both are starting to pick up the pieces amid phased re-openings and loosening of restrictions, one thing is clear: “normal,” as many knew it, isn’t normal anymore.
Now, customers and employees have higher expectations that businesses are protecting their health. This escalated need for public safety, coupled with customers’ expectations for an ongoing…
Source: The Business Journal
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