When your units need to be repaired or replaced, this equates to lost revenue for you. You’re missing time from work, and this is money you won’t be making. Then you’re upset from having to miss work and pay, and then this anger is taken out on people with the company and thus creating cranky team members.
Protecting revenue is important for more reasons than just financial. The reputation of a company can also be at stake, and it could cause current and potential customers to lose faith and…
Source: The Business Journal
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