The nature of convenience stores is transforming with customer experience at the core

The traditional competitive advantage for convenience stores (c-stores) is right there in the name: convenience. But the nature of convenience is changing, and the entire market, particularly the fuel retailing subsector, is facing significant disruption. New trends and entrants are redefining both customer convenience and operating models.

For example, the rapid onset of local delivery services has introduced competition from retailers not previously associated with the convenience space, forcing…
Source: The Business Journal