Comcast sees 'staggering improvement' in customer satisfaction, survey finds

U.S. telecom companies saw an uptick in customer satisfaction scores for the first time in four years, with Philadelphia-based Comcast seeing the biggest jump of all. 

The American Customer Satisfaction Index released the results of its annual, wide-ranging survey gauging consumers’ feelings about their telecom services Tuesday. The survey found Comcast’s Xfinity brand was the “most improved” overall, and especially saw a “staggering improvement” in satisfaction with its pay TV service. 

The…

Source: The Business Journal