U.S. telecom companies saw an uptick in customer satisfaction scores for the first time in four years, with Philadelphia-based Comcast seeing the biggest jump of all.
The American Customer Satisfaction Index released the results of its annual, wide-ranging survey gauging consumers’ feelings about their telecom services Tuesday. The survey found Comcast’s Xfinity brand was the “most improved” overall, and especially saw a “staggering improvement” in satisfaction with its pay TV service.
The…
Source: The Business Journal
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